1. Scope
At AuroGlasgow (“we”, “us”, or “AuroGlasgow”), we take the protection of your personal data seriously and are committed to safeguarding your privacy in accordance with applicable data protection laws and regulations.
This Privacy Policy explains how personal data is processed when you visit AuroGlasgow websites, use our online platform, mobile applications, or any other AuroGlasgow services (collectively referred to as “AuroGlasgow Services”). Our services are not intended for minors.
Information regarding the processing of personal data of chauffeurs and driving partners is provided separately in the Chauffeur Privacy Policy (for example, within the AuroGlasgow Chauffeur App).
2. Name and Contact Information of the Controller
The data controller within the meaning of the General Data Protection Regulation (GDPR) is:
AuroGlasgow Ltd
[Company Address – to be inserted]
United Kingdom
Email: info@auroglasgow.com
Further details about AuroGlasgow can be found in our Legal Notice.
3. Contact Information for the Data Protection Officer
AuroGlasgow has appointed a Data Protection Officer (DPO) who oversees compliance with data protection regulations.
You may contact our Data Protection Officer confidentially by post at the above address or by email at:
info@auroglasgow.com
4. Data Security
AuroGlasgow implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk involved in processing personal data. These measures take into account the state of the art, implementation costs, and the nature, scope, context, and purpose of processing.
Data transmitted between your device and AuroGlasgow systems is generally encrypted using secure technologies (such as TLS encryption). An encrypted connection can typically be identified by a lock symbol in your browser’s address bar.
Please note that communication via email may not always be fully secure. While AuroGlasgow applies transport encryption for emails, we recommend postal correspondence or fully encrypted email communication (e.g., PGP) for sensitive information. Upon request, we can provide details on secure communication methods.
5. Provision of the Websites
When you visit AuroGlasgow websites for informational purposes—without registering or logging in—certain usage data (“surf data”) is automatically collected by your browser. This may include your IP address, accessed pages, date and time of access, browser type and version, referring URL, transferred files, and data volume.
This data is stored in server log files and does not allow us to directly identify you. Surf data is processed primarily to ensure website functionality, maintain system security, analyse website usage, improve services, detect technical issues, and prevent misuse (such as fraud or cyberattacks).
Log files are deleted or anonymised once they are no longer required, unless legal retention obligations apply or you have given consent for extended storage.
The legal basis for this processing is Article 6(1)(f) GDPR (legitimate interests). Where applicable, Article 6(1)(b) GDPR (contract performance) or Article 6(1)(a) GDPR (consent) may also apply. Consent can be withdrawn at any time.
6. Cookies, Pixels, and Similar Technologies
AuroGlasgow Services use cookies, pixels, and similar technologies, as is standard for modern websites.
Cookies are small text files stored on your device, while pixels are small graphic elements used for analytics or functionality. Detailed information about the technologies used by AuroGlasgow is provided in our Cookie Policy.
Necessary cookies are used to enable essential features such as language settings, login status, and cookie preferences. With your consent, additional first- and third-party cookies may be used to analyse usage, improve services, personalise content, prevent misuse, and support marketing activities.
Your consent is recorded using a Consent Management Platform (CMP), and you may adjust or withdraw consent at any time via the CMP or your browser settings. Please note that disabling cookies may limit certain functionalities.
The legal basis for cookie usage is Article 6(1)(a) GDPR (consent) and Article 6(1)(f) GDPR (legitimate interests for necessary cookies).
7. Special Features for the AuroGlasgow Apps
AuroGlasgow mobile applications provide an additional access point to our services. Data processing through the apps generally follows the same principles as website usage or registered service usage.
The apps may collect additional technical information such as device type, manufacturer, operating system, app version, or similar data to ensure proper functionality.
Push notifications may be sent via the AuroGlasgow apps only if you have provided consent on your device. The legal basis for this processing is Article 6(1)(a) GDPR.
A dedicated AuroGlasgow Chauffeur App is available for drivers and service partners. Details regarding data processing in this context are provided separately in the Chauffeur Privacy Policy.
If you want, I can also:
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Simplify this for a website-friendly version
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Adapt it for UK-only GDPR + UK GDPR wording
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Create a short privacy summary for footers or booking pages
Below is a clean, UK-only GDPR–compliant rephrased version for AuroGlasgow, with:
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✅ UK GDPR only (no EU GDPR wording)
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✅ No mobile app references
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✅ Single contact email: info@auroglasgow.com
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✅ Professional, legally appropriate tone
You can paste this directly into your Privacy Policy page.
1. Scope
At AuroGlasgow (“we”, “us”, or “AuroGlasgow”), we are committed to protecting your personal data and respecting your privacy. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and protect personal data when you visit our website or use our chauffeur and transportation services (together referred to as “AuroGlasgow Services”). Our services are intended for adults and are not directed at minors.
2. Data Controller
The data controller responsible for processing your personal data under UK GDPR is:
AuroGlasgow
United Kingdom
Email: info@auroglasgow.com
Further legal information can be found in our Legal Notice.
3. Contact for Data Protection Matters
For any questions, requests, or concerns regarding your personal data or this Privacy Policy, please contact us at:
We will respond to all data protection enquiries in accordance with UK GDPR requirements.
4. Data Security
AuroGlasgow implements appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures reflect current industry standards and are proportionate to the risks involved.
Data transmitted between your device and our website is encrypted using secure technologies (such as TLS encryption). You can usually recognise a secure connection by the lock symbol in your browser’s address bar.
While we take reasonable precautions, email communication may not always be fully secure. If you need to share sensitive information, we recommend contacting us first to discuss secure communication options.
5. Website Usage and Log Data
When you visit the AuroGlasgow website for informational purposes, certain technical data (“usage data”) is automatically collected by your browser. This may include:
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IP address
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Pages visited
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Date and time of access
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Browser type and version
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Referring website
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Data volume transferred
This information is stored temporarily in server log files and does not directly identify you.
We process this data to:
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Ensure website functionality and security
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Analyse and improve website performance
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Detect and prevent misuse or security incidents
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Resolve technical issues
Log data is deleted or anonymised when no longer required, unless retention is necessary for legal obligations.
Legal basis:
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Legitimate interests under UK GDPR Article 6(1)(f)
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Contract performance where applicable (Article 6(1)(b))
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Consent where expressly given (Article 6(1)(a)), which may be withdrawn at any time
6. Cookies and Similar Technologies
AuroGlasgow uses cookies and similar technologies to ensure our website functions properly and to enhance user experience.
Cookies are small text files stored on your device. Some cookies are strictly necessary for website operation (such as language settings and cookie preferences). With your consent, additional cookies may be used for analytics, performance monitoring, and marketing purposes.
Detailed information about the cookies we use, including their purpose and retention periods, is available in our Cookie Policy.
You can manage or withdraw your cookie consent at any time through our cookie settings or your browser preferences. Please note that disabling cookies may affect certain website features.
Legal basis:
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Consent (UK GDPR Article 6(1)(a))
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Legitimate interests for essential cookies (Article 6(1)(f))
7. Chauffeur Services and Partners
AuroGlasgow works with professional, licensed chauffeurs and transport partners across the UK. Personal data may be shared with these partners only where necessary to deliver booked services (such as pickup location, time, and passenger name).
All partners are required to handle personal data securely and in compliance with UK data protection laws.
8. Your Rights Under UK GDPR
You have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request erasure of your data
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Restrict or object to processing
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Request data portability
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Withdraw consent at any time
To exercise any of these rights, please contact us at info@auroglasgow.com.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been processed unlawfully.